Browse Our Account and Platform Policies
Our terms govern every interaction between your account and the platform — from the moment you register through to deposits via DANA, OVO or GoPay and any withdrawal request you raise. When you fund your account using a local e-wallet, that transaction is subject to both
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our platform terms and the applicable rules of the wallet provider. We do not override e-wallet provider policies; both sets of terms apply in parallel. Disputes about account balances follow a documented review process — you can open a case through our support channel at any
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time. Geographic eligibility matters: our services are available only where local law in Indonesia permits, and you are responsible for confirming that access is lawful in your specific region. We update these terms when our service changes, and we notify account holders via the registered contact
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method on file. Retention of your account data follows the schedule set out in our privacy policy. If you disagree with a policy update, you may close your account before the effective date of the change by contacting our support team directly. Policy documents are published
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in English; in the event of any translation inconsistency, the English version controls.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.