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How simba11 Handles Your Personal Information

Your account data, payment details and browsing activity on simba11 are collected and used only for the purposes we describe here — nothing is shared without a lawful basis and nothing is sold to third parties.

No data sold to third partiesDANA, OVO, GoPay details securedAccount data under SSL encryptionYour right to request deletionIndonesia-applicable data handling
simba11 How simba11 Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to access the data we hold on your account, request a correction, or ask us to delete your information, reach our support team through any of the channels below. We aim to respond to data-related requests within a reasonable timeframe. For account-wallet queries — including transaction records linked to DANA, OVO or GoPay — include your registered phone number so we can locate your account quickly.

Live Chat Open the chat icon in the bottom corner of any page. Our support team can take your data request and route it to the right team on your behalf.
Email Support Send your data access or deletion request to our support email. Include your account username and the specific data you are asking about for a faster response.
Account Help Page Log in, go to your account settings, and use the Help section to submit a privacy request directly tied to your verified profile — no separate verification needed.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply layered security across your account — from the moment you register to every login and withdrawal you make. Players in Bekasi and across Indonesia access simba11 over SSL-encrypted connections, which means data in transit between your device and our servers stays unreadable to outside parties. We review our data practices when regulations change in the regions where this service is available.

Encryption at Every Step

All account data — including your registered DANA, OVO or GoPay wallet details — is encrypted both in transit and at rest. We do not store full payment credentials on our servers.

Cookie Control

We use session cookies to keep you logged in and functional cookies to remember your settings. You can clear or block non-essential cookies through your browser settings at any time.

Data Retention Policy

Account and transaction records are kept only as long as required by applicable law or needed to resolve disputes. Once the retention period ends, data is deleted or anonymised.

Third-Party Sharing Limits

We only share data with payment processors like DANA, OVO and GoPay to complete transactions. No profiling data or betting history is passed to advertisers or data brokers.

Common Questions About Your Privacy on simba11

These are the questions we hear most often about how your data is handled. If your question is not covered here, use the live chat or account help page to reach us directly.

We collect your name, phone number, email address and the payment method you link — such as DANA, OVO or GoPay. This is used to verify your account and process transactions.

Yes. Log in to your account, go to the Help section in settings, and submit a data access request. We will confirm what information we hold and how it is used.

Contact support via live chat or email with your account username. We will process the deletion request and confirm once your data has been removed, subject to any legal retention requirements.

Only with the payment processor needed to complete your transaction — for example, DANA, OVO or GoPay. We do not sell or pass your wallet data to unrelated third parties.

Transaction records are kept for as long as required under financial regulations in the regions where we operate. After that period, records are deleted or fully anonymised.

After account closure, we retain only what local law requires us to keep. All other profile data, browsing history and non-required records are deleted within a reasonable period.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.